Introduction

Through analyzing existing behaviors and looking at emerging trends, I investigated how interaction and system design can help to envision a community publishing platform for listeners and creators.


Solution

Final solution consists of a platform, Cast3, with two separate products directed to listeners and creators. Users can connect with similar minded people around specific topics inside a community.


Details

The MFA Thesis was conducted at Umeå Institute of Design during first 20 weeks of 2018.


Listening experience

Building direct connections

The users of the platform can interact with audio stories through a redefined media format called freecasting. The new format improves a listening experience and puts emphasis on communication between listeners and creators.
Here you can see interacting with a sharable quote (prototyped in Framer Studio).


Freecasting explanation

Enhancing listeners’ relationships

The platform gives users a possibility to connect with similar minded people through clubs. The clubs are the spaces where listeners can exchange information, discover new content through a word of mouth and bond with the creators through live shows.
Here you can see an overview of a club (prototyped in Flinto).


Freecasting explanation
Club overview


The final user journey

Users’ involvement is a crucial aspect of every community platform’s success. The provided solution gives a user a chance to become involved in a community through clubs or live shows. The flexibility of solution gives a user a chance to be involved as much as she/he would like to be and adapt to those preferences.


Journey
Process

Having users in mind and collaborate with them through a whole process helped to discover innovative ways of supporting their needs and desires.

Map with the interviews
Interviews for the immersion

To get insights and better understand the context, I reached out to people from all over the world that have connections with audio stories. I interviewed podcasts listeners, media experts, and audio storytellers. Interviews helped me to better understand their behavior, goals and expectations for my solution.


Why podcasts?

“Listening to podcasts became part of my routine, it is my moment to tune for a day. I listen to mindfulness podcasts when I am on a train, last 20 minutes before getting to work is for news podcasts.”


Katherina, a podcast listener


Insights from analysis of listeners
Time well spent
Listening for time well spent

Through the research, I learned that listening to podcasts can reduce the feeling of wasted time while doing a tedious task. That is why most of my listeners immerse with the stories during commute. During this time they can get familiar with interesting perspectives and reflect on it by themselves.


Word of mouth
DISCOVERY BY a word of mouth

If you open any podcast app you will be able to choose from more than 250k of different podcasts. The choice and lack of good categorization are overwhelming for every listener. That is why listeners have a different way of finding the content. A word of mouth is the most popular form of recommendation.


Engagement
Engaging with others

Podcasts shows and podcast cons are becoming popular amongst podcaster and listeners. During those meetings listeners can meet similar people, they can discuss their favorite podcasts and engage with the creators. Both of the sides have a feeling of being a part of something bigger.


Stories build relationships

“Podcasters creates intimacy through a voice with the audiences. The best have ability to build a community that will stay loyal for many years. That’s why understanding listeners is so important.”


David, a podcast expert



Understanding podcasters through a journey

As outcome of analysing storytellers, I mapped their journey on a timeline. Beside the initial struggles with recording and editing a podcast, all of subsequent happy moments and struggles are related to interacting with listeners or other creators.


Journey
Sound and light as guidence


The project goal:

To form a podcast community for listeners and creators, where they connect through similar interests and share inspiring content.


Brainstorming
Ideation phase

Ideation phase followed Google Design Sprint method. Brainstorming sessions were guided by insights from the research and each week was dedicated separately to listeners and creators. Both weeks generated many ideas that were combined and narrowed down to 5 main concepts.

Interviews about sound
Co-Creation sessions

To further explore the concept of enhancing relationships amongst listeners, I have conducted co-creation sessions. Listeners had envisioned their ideal system and structure of the podclub. I used Lego figures to improve the understanding of the concepts and bring the tangible component to something that is abstractive.


Brainstorming

Wireframing

Paper sketches that represented initial ideas were translated into digital wireframes. Since the fidelity level of the built wireframes was high enough and had well thought through visual information hierarchy, the refinement actions were focused more on adding the ‘look & feel’.


The platform overview

The platform has two separated products dedicated to two different group of users – listeners and creators. On the presented image you can see the role of each feature and how hose components interact with each other.


Structure of the service
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